Frequently Asked Questions
Do we make Custom Pottery?
Yes, Click Here
Do we sell Wholesale?
Yes, Click Here
What if my item arrives damaged?
We stand behind our work. Please contact us with a photo and we will make it right.
Where do you Ship?
Orders are shipped via UPS Ground for fast and reliable delivery. If your address is a P.O. Box, we will ship via USPS Priority Mail.
We also offer local pickup in Manton, Mi.
Currently shipping within the United States only. We hope to expand internationally in the future!
Item is Sold Out?
Subscribe to my newsletter and you’ll be the first to know when it’s back in stock.
You can also follow me on social media for updates and early restock alerts.
What is your Return/Exchange Policy?
Returns are not accepted at this time.
Exchanges are accepted, however the customer is responsible for return shipping costs to us and the cost of shipping the new item.
If you have any issues with your order, please contact us right away. When reaching out, please include:
- Reason for the request
- Your Order Number
- Name On Order
- Ship To Address
Use our Contact Form here: Contact Us
Do you work with influencers or content creators?
Yes! I love collaborating with influencers and content creators who appreciate handmade pottery and small business products.
If you’re interested in working together, please reach out via our Contact Form with your Primary Social Handle, audience size, and collaboration idea:
Contact Us
Where do you make Your Pottery?
All of my pottery is made in my studio in Manton, Michigan — proudly Made in Michigan.
Still have questions?
Feel free to reach out! We reply as quickly as we can.
— Jim & Matt
Got Mug! • Manton, Michigan